WE ARE LOOKING FOR AN INTAKE QUALITY ASSURANCE MANAGER & COACH

DRIVE Law Firm Marketing is a law firm SEO agency that specializes in online marketing strategies for law firms across the country. DRIVE has grown into a widely-known business in the legal marketing industry with a strong culture and record of success. Our proven intake service, Intake Accelerator, powers law firms’ marketing results starting at their intake process so they can attract more clients, build a stronger brand, and set up the tracking and monitoring necessary for data-driven marketing decisions. In other words, we help law firms drive results by maximizing incoming opportunities through comprehensive turnkey systems designed to build a stronger brand and transform their intake department into a revenue growth machine. We are looking to expand our intake team with the addition of an Intake Coach.

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Responsibilities:

  • Lead Onboarding Training for new clients
  • Shop client calls and lead processing for performance scoring, providing coaching and feedback using DRIVE’s body of knowledge of industry and software best practices
  • Deliver confident intake performance training sessions with law firm teams that educate and enable new users, illustrating the benefits of the intake management software and conversion best practices, effectively communicating value to customers, and instilling confidence and belief in the program
  • Provide a clear path for clients to adopt new features through insights, information, and action plans created in close collaboration with intake coaches
  • Assist in developing interactive online training resources, such as instruction manuals, presentations, and training programs, to ensure better adoption and reduce training burden.
  • Generate performance reports from Monthly Audits and attend monthly KPI performance and coaching calls with clients
  • Oversee all the aspects of the client’s quality assurance stage, including establishing metrics and developing best practices to ensure that quality goals are met

Who You Are:

  • Customer Obsessed: Dedicatedly understands customer needs and aligns multi-functional teams on decisions that enhance customer value
  • Business Aware: Strong business acumen and clear understanding of high-level business landscape, including critical strategic priorities, processes, and design thinking. You can connect technology solutions to business outcomes.
  • Effective Communicator: Delivers complex information confidently and convincingly, appropriate to a diverse audience that produces clarity and impact. You can perform job duties with minimal supervision and escalate problems and concerns to leadership.

Skills:

  • Effective communication and persuasion skills
  • Strong business acumen with strategic thinking
  • Excellent analytical, organizational & troubleshooting skills
  • Experience with remote training and end-user training
  • Experience with software implementation project management

Job Type:

  • Full-Time
  • In-Person
  • Monday – Friday

Benefits:

  • Competitive Salary
  • Health Insurance (100% paid for employees)
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • 401(k) + Company Match
  • Paid Time Off
  • Paid Holidays
  • Casual Office Attire

Experience:

  • 2 years preferred

Working at DRIVE Law Firm Marketing definitely has it’s benefits!

100% Health Coverage

Generous Paid Time Off Plan

401K Plan With Company Match

Casual Dress Code

Limitless Career Growth Opportunities

Life Insurance Package

All Holidays Paid

Think You’re a Great Fit?

We are considering full-time opportunities for this position only. Please submit resumes below or send them to warren@wedrivecases.com. Thanks!

Apply Below

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